Congratulations! Catalina In-Home Service has won a spot on the “Best of Home Care Top 100”!
What better way to celebrate than with national awards! After all these years, Catalina has maintained its mission of integrity, service and supporting their caregivers. I remember being the Director of Nursing almost 40 years ago. Today, I am sort of a “retired” nurse helping with orientation, training and mentoring caregivers. My close contact with the administrative staff and caregivers has given me the opportunity to see that some things never change. The devotion to providing excellent care and being of high quality service to the clients and the caregivers is still thriving at Catalina In-Home services.
From independent telephone surveys to our clients and caregivers Catalina’s overall satisfaction scores rank as one of the 100 highest in North America based on agencies participating in Home Care Pulse’s Experience Management Program. Catalina has always ranked high since joining this program to see how we are doing with our clients and caregivers. This year CIHS has proven that it is the “cream of the crop” in the three areas of home care.
“Best of Home Care Top 100 in Experience” is the highest award a home care agency can earn. It is based on client and caregiver satisfaction ratings. Recipients of this award represent the top 15% of agencies participating in the Home Care Pulse Satisfaction Management Program. These home care agencies have proven that they provide quality care in nearly every satisfaction category measured by Home Care Pulse.
“Employer of Choice” award is based on caregiver satisfaction ratings. Agencies that have earned this award are best-in-class for caregiver satisfaction. “Provider of Choice” award is based on client satisfaction ratings. This recognition assures that the agency is trustworthy and has proven their ability to provide outstanding in-home care services.