Answers You Can Trust From Tucson’s Home Care Experts
Choosing in-home care is a big decision, and we’re here to make it easier. With over 44 years of nurse-led experience, Catalina In-Home Services understands the questions families ask and the peace of mind they’re seeking.
Below, you’ll find clear answers to the most common questions about our services, our team, and what to expect when partnering with Catalina.
Still have questions? We’re just a call away at (520) 614-8905.
Getting Started with Care
How soon can care begin?
In urgent situations, we can coordinate care in less than 12 hours. Most families start services within 2 to 7 days after their complimentary home visit. Give us a call at (520) 614-8905 or reach out online.
What is the minimum number of hours for care?
Care is available for a single four-hour shift or as much as 24/7 support. Minimum shift lengths are 4 hours for day shifts and 10 hours for overnight shifts.
What does light housekeeping include?
Caregivers assist with light housekeeping in the rooms the client uses: kitchen, bathroom, bedroom, and living areas. This can include vacuuming, dusting, and sweeping, changing bed linens and doing laundry, taking out the garbage and recycling, tidying up and general organization, etc. While we provide a clean and comfortable living space, Catalina is not a cleaning service. Housekeeping tasks may not exceed half of a caregiver’s shift.
What happens if my caregiver is unavailable?
Life happens: illness, schedule changes, emergencies. If your caregiver is unavailable, we coordinate a seamless replacement with an equally competent and skilled caregiver, prioritizing caregivers already familiar with you.
What if I prefer a different caregiver?
Not every match is perfect, and that’s okay. Our Care Coordinators and nurses work together to ensure the best possible fit. If a caregiver isn’t the right match, we’ll find someone who is.
Cost and Payment
How much does home care cost?
The cost of care depends on the level of support and the number of hours needed. We provide customized estimates based on your care needs. Contact us to schedule a complimentary in-home consultation to find out the cost of care in your particular situation.
Who pays for home care?
How does billing work?
We bill hourly for both caregiver services and nurse care management, with invoices issued weekly. We accept a variety of payment options for your convenience, including check, automatic transfer, pre-payments, and credit cards.
Does Catalina accept long-term care insurance?
Yes. We assist with activating your long-term care insurance policy and provide your insurance provider with care logs, invoices, and any required documentation. Most policies require a minimum number of caregiver visits before reimbursements begin.
Are home care costs tax-deductible?
Possibly. Home care expenses may be tax-deductible if prescribed in writing by a doctor. Consult your tax preparer, and we can provide any necessary documentation.
When Is Home Care the Right Choice?
When help is needed around the house.
Care may be beneficial if an older loved one has trouble driving or running errands, needs assistance with meals, mobility, or daily routines, or could use help getting to appointments.
When safety, memory, or social engagement is a concern.
This includes the risk of falling, struggles with the effects of Alzheimer’s disease and other types of confusion, or isolation and loneliness.
When family caregivers are feeling overwhelmed.
When medical needs change quickly, it can feel like a maze of appointments, new providers, and unexpected responsibilities. We can coordinate care between specialists, therapists, and providers, offer expert guidance on new diagnoses and hospital discharges, provide short-term or ongoing care based on evolving needs, and more. Give us a call at (520) 614-8905 or reach out online to learn more.
When family lives far away.
If family members are out of state or unable to visit regularly, we provide peace of mind. Our caregivers provide consistent support, monitor health changes, and keep families informed.
When coming home from the hospital or rehab.
Returning home after a hospital stay can be risky. Our caregivers help prevent rehospitalization by supporting safe mobility and fall prevention, discharge order follow-through, proper nutrition, hydration, and medication adherence, and more.
When 24/7 care is needed.
Around-the-clock care may be essential for those who have advanced Alzheimer’s or dementia and cannot be left alone, are recovering from a serious fall, surgery, or medical event, or need hospice support to remain comfortable at home.
Still Have Questions? Let’s Talk.
We’re always here to provide the helpful information you need and to answer all of your questions about our in-home care services. We offer a complimentary in-home consultation to make the experience as comfortable and convenient as possible for you and your family.
When you’re ready to explore care options, or if you want to confirm availability for services in your neighborhood, call us at (520) 327-6351 or contact us online to learn about our services in Catalina Foothills, Colonial Solana, Pima Canyon, Oro Valley, and metro Tucson.
