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The Catalina Care Model

The Catalina Care Model is guided by a commitment to excellence. Clients receive the highest standard of care with expert management and thoughtful concierge customer service.

A Specialist in Homecare

Catalina approaches care planning as a collaboration with clients and families. As care partners and advocates, we provide a customized and coordinated experience with home care. Our expertise assists clients with a calm, caring, and organized approach to decision making.

We provide:

    • Premier Caregivers: Catalina caregivers are carefully screened professionals, trained and prepared to deliver the highest quality care. Our Caregivers share the company values of honesty, respect, integrity, and teamwork. Catalina looks for caregivers who will be good long-term placements and works with clients to refine their caregiver team. To read more about this premier workforce please see Catalina Caregivers.
    • Experienced Nurses: Nurses support clients with care planning and wellness visits. Nurses ensure a coordinated effort by caregivers and are available for consults if a client has a clinical concern. A Catalina Nurse is on call 24/7 for urgent needs on nights and weekends. Read more about this essential component of the Catalina Care Model in Nurse Services.
    • Expert Navigators: In addition to help around the home, Catalina can help clients through the healthcare maze. Catalina can coordinate with doctors, client representatives, long-term care insurance companies, assisted living facilities, and other care providers to promote the best possible outcomes for clients. Administrators and nurses can make community referrals when a client needs to connect with additional speciality services.
    • Care Management can be provided with hourly care or as a stand alone service for individuals who need additional intervention and advocacy.

Starting Care

Caregiving is available short-term or ongoing and clients may increase or decrease service as needed. Care may be scheduled once per week, daily or up to 24 hours per day. In an urgent situation, care can be initiated or increased in less than 24 hours.

A nurse or administrator is available to visit your residence to discuss initiating services. Consultations cover a range of topics like client care goals, schedule options, preliminary assessment of care level, and clear explanation of the financial agreement.

If you are not ready for an in-home consultation, Catalina can provide information about our rates, caregivers, and other inquiries by mail, email, phone, or in-office meeting.

Most new clients receive their first complimentary visit from a Catalina Nurse before caregiving service begins. While visiting, the nurse collaborates with clients and families to develop a personalized care plan. The nurse will ensure Catalina has an accurate medication list and contact information for physicians and other care partners. Caregivers check the plan each day for instructions and directives. Caregivers electronically report on fulfilling the care plan at the end of each shift.

Shifts can be scheduled morning, afternoon, evening, and night on both a temporary and ongoing basis. Catalina nurses and Care Coordinators are available to suggest options that will serve a client’s needs. A schedule can range anywhere from four hours once a week, to daily care, weekend and night service, or full-time care.

Catalina takes time to learn about each client’s history and personality to consider individual needs when making a caregiver match. Establishing a regular caregiver or caregiver team can take different amounts of time depending on circumstance. Caregivers are always thoroughly briefed by a Care Coordinator or nurse before their first visit.

Catalina provides specialized services that allow our clients to continue living at home with as much independence and safety as possible. Families can focus on relationships instead of managing care, and feel secure that there is a system in place if a client’s needs increase.

We have guided thousands of clients in creating and implementing individualized care plans to achieve goals of living independently, maintaining quality of life, staying connected to family and engaged in social life, managing chronic conditions, returning home and adjusting after a medical procedure, and avoiding unnecessary hospitalizations. Catalina clients experience compassionate, coordinated care and expert support delivered to the highest standard of excellence.

Catalina Caregivers

Catalina Caregivers are respected and valued professionals. Our exceptional employer reputation among the region’s professional schools and in the wider community attracts and retains trusted and dependable caregivers.

Our caregivers are:

  • Carefully Screened: Applicants must have clean nationwide criminal history background check, clean driving record, and a verifiable work history including professional experience working as a caregiver. Catalina only hires caregivers who have received professional training, and applicants must demonstrate professional proficiency by passing Catalina’s rigorous in-office skills exam. All new caregivers receive a skill assessment and review conducted by a nurse in the Catalina Skill Lab and must attend a thorough orientation to Catalina’s policies.
  • Professionally Managed: Caregivers are employees of Catalina and the company assumes management responsibility for payroll and related taxes, benefits, liability insurance, worker’s compensation, scheduling, and caregiver oversight. Catalina shows respect for the caregiving team through competitive compensation, a rich benefits package, and compassionate management. All caregivers maintain current CPR and first aid credentials, HIPAA and OSHA training, fingerprint clearance credentials, driver’s license and car insurance, negative TB test, and have a legal right to work in the United States.
  • Catalina facilitates and requires continuing education annually. The Catalina Skill Lab is a teaching setting where nurses perform skill and policy reviews with each caregiver, or instruct on specialized caregiving skills for complex care situations.