Live Independently at Home 

CAREGIVER SERVICES

Supportive Care

An introductory level of care for clients living independently. Available Monday – Friday 8:00 am – 5:00 pm. Supportive Care provides for practical household management and social support. Caregivers may performer a variety of tasks.

Assistance with Transportation

Caregivers provide a vehicle or drive a client’s vehicle to appointments or social engagements. Caregivers may run errands on behalf of clients such as picking up prescriptions at the pharmacy or going to the drycleaners.  

Kitchen and Meal Assistance

Caregivers may assist with nutritious meal planning, preparation, service, clean-up and grocery shopping.

Meaningful Companionship

Caregivers build social relationships with clients. Activities may include participating in hobbies and outings, going for walks, holding friendly conversation, or helping to keep up with a personal calendar.

Assistance with Household Chores

Caregivers may help bring in the mail and newspaper, water potted plants, and help with pet care. Caregivers maintain a tidy and clean space and can perform basic light housekeeping in the kitchen, main living area and client’s bathroom and bedroom. Tasks may include laundry, sweeping, and mopping.

Reporting to the Nurse

Caregivers report condition changes and clinical concerns to a RN Care Manager as necessary. Please note, if caregivers are reporting to the nurse frequently, Personal Care Level Services may be required.

Personal Care

A highly customizable care level that provides for expanded Caregiver tasks and Complimentary RN Care Oversight. Schedules can be tailored to almost any client circumstance, from as little as four hours of care per day, to overnight care, and 24/7 care. Personal Care is the most common care level.

Supportive Care Services
Caregivers provide meaningful companionship and may assist with transportation, kitchen duties, and household chores. Supportive Care Level services detailed above.
Assistance with Mobility
Caregivers can assist a wide range of mobilities, supporting movement such as standing from a low chair, using a walker or wheelchair, transferring in and out of a vehicle, and dressing.
Assistance with Personal Hygiene
Caregivers can assist with grooming, oral hygiene, showers, bathing, and toileting.
Assistance Following Clinical Recommendations
Caregivers can give reminders to take medication correctly, assist with physical therapy exercises, implement and maintain nutrition guidelines, and help keep medical equipment clean, organized, and stocked. Caregivers can assist with checking vital signs such as temperature, pulse, and blood pressure, or help to monitor blood sugar, weight, or other areas of concern.
Communication with an RN Care Manager
Caregivers report to and receive instructions from a RN Care Manager if there are any clinical questions or concerns regarding client care. Catalina Nurses may follow-up with a home visit, update a client’s care plan, or coordinate with the client’s physician. To learn about how this system keeps clients safe and healthy by preventing hospitalizations and unneeded medical escalations, read more about RN Care Oversight.
Outpatient Care
Caregivers can provide transportation to and from appointments, and assist with settling and reorienting in the home after a clinical procedure. Please note, Enhanced Personal Care may be required after major surgery.
Complex Care & Bedside Care
Catalina is experienced in delivering care for clients with Parkinson’s, Alzheimer’s, dementia, respiratory disease, and other advanced conditions. Catalina also provides service alongside palliative care and hospice care. Some advanced conditions may require Enhanced Personal Care.

Sleepover Service

Caregivers may assist with meals and Personal Care Level tasks in the evening and morning. An overnight caregiver provides the added safety of having on-call assistance through the night. Clients provide caregivers with a bedroom for sleepover shifts.

Care for Two Clients

When two clients live in the same residence, care can be provided by one caregiver. Please inquire with a Care Coordinator for more information.

Enhanced Personal Care

In complex circumstances, Catalina coordinates with clients or client representatives to implement Advanced Care Services. This hourly service is provided by a select group of Catalina’s most experienced caregivers. Care plans may include Supportive Care Level and Personal Care Level services.

Short Term Enhanced Care

Enhanced Personal Care is implemented on a short-term basis for clients who receive care after hospitalizations.

Ongoing Enhanced Care
In some cases, client care requires a more direct effort by the Catalina team. If Catalina encounters consistently difficult, unpredictable client behavior, frequently changing conditions, or other complex dynamics, Catalina may communicate with client representatives to implement this care level.

NURSE SERVICES

RN Care Oversight

RN Care Oversight is a free service for Personal Care Level clients. Experienced RN Care Managers oversee client care to help prevent hospitalizations and unneeded medical escalations.

Routine In-Home Visits

A Catalina Nurse makes routine in-home visits with every Personal Care Level client. During these wellness checks, nurses take the time to build relationships with clients, family, and other care partners. In addition to monitoring existing health issues or concerns, the nurse will review the care plan and make updates as needed.  The frequency of nurse visits is determined by the number of care hours a client receives.

Advocacy, Education & Counseling
Nurses may make suggestions regarding health and wellness, recommend safety modifications to the home, or advise a visit to a doctor or specialist. Nurses provide clinical expertise when navigating complex decisions and transitions. Clients and families are always welcome to contact the nurse directly with clinical questions, concerns, or directives.
Clinical Oversight
Catalina caregivers report directly to an RN Care Manager if there are clinical issues or if there is a change in a client’s condition. Through this reporting system, nurses are able to monitor and manage small health concerns. A nurse may perform an in-person visit to assess concerns and will communicate with clients or client representatives if concerns are escalating and further action is required.
On Call 24/7
A Catalina Nurses is available 24/7 for urgent needs on nights and weekends.

RN Care Management

An hourly service for clients who require an increased level of nursing coordination and advocacy. RN Care Management is provided by experienced care management nurses. In most cases, this level of care is only needed for a short time period.

Increased Nursing Contact and Reporting
Nurses make more frequent in-person home visits and increase communication with caregiver teams, clients, and families. Additional contact and reporting allows for careful monitoring and management of complex situations. Catalina nurses are available to attend appointments with other providers such as physical and occupational therapists or physicians, create enhanced reports, and coordinate family conferences to answer questions or address concerns.
Additional Coordination with Clinical Providers
Nurses perform strategic clinical coordination and communicate with physicians, pharmacists, or other providers such as fiduciaries and residential facilities. Nurse Care Management provides professional support through complex transitions such as changing living arrangements, stabilizing after a sudden and serious condition change, or initiating hospice care.
Medication Management
Medication Management may include communication with physicians and pharmacists, prescription reorders, and filling and organizing medication boxes. Nurses create simplified medication lists and instructions, and educate clients on proper use. When a new medication is introduced, a nurse addresses questions and concerns and assists in monitoring side effects.
Post-Hospital Planning and Education
Nurses assist clients to achieve the best possible outcome following procedures or hospitalizations. Nurses can help coordinate and implement physicians’ orders, visit regularly to monitor progress, and take swift action if complications arise. Careful planning and oversight by a Nurse Care Manager reduces the risk of readmission to the hospital.

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