Catalina Care Model 

Guided by compassion, professionalism, and commitment to excellence

A Specialist in Homecare

Catalina clients receive the highest standard of skilled caregiving with expert management and thoughtful concierge customer service.

A caregiver delivers a bowl of oatmeal to a smiling woman. This exemplifies the Catalina Care Model.
Care Partners and Advocates
Catalina approaches care planning as a collaboration with clients and families. Professional structure and expertise assists in achieving individual care goals for a customized and coordinated experience with home care. Administrators and nurses are available with information and suggestions to assist with a calm, caring, and organized approach to decision making.
Expert Navigators
Catalina has extensive experience coordinating with doctors, client representatives, long-term care insurance companies, assisted living facilities, and other care providers to promote the best possible outcomes for clients. Experienced Care Coordinators in the Catalina office can make community referrals when a client needs to connect with additional speciality services.
Premiere Caregivers
All Catalina caregivers are industry-premiere professionals trained and prepared to deliver the highest quality care according to the Catalina Care Model. Care Coordinators carefully consider the health and social needs of each client, striving to create complementary matches for the best possible social support.  To read more about this premiere workforce please see Catalina Caregivers.
Experienced Nurses
Catalina client care is overseen by experienced nurses who ensure a coordinated effort by caregivers.  In all types of living situations – at home, in a senior community, or in a nursing home – clients benefit from the added safety of independent clinical oversight.  Read more about this essential component of the Catalina Care Model in Nurse Services.
Available 24/7
Care may be scheduled 4 to 24 hours per day. Clients may increase or decrease service at any time, or schedule intermittently. Caregiving is available short-term or on an ongoing basis. In an urgent situation, care can be initiated or increased in less than 24 hours. A Catalina Nurse is on call 24/7 for urgent needs on nights and weekends.

Starting Care

Recognizing the need for assistance can be a difficult change for independent seniors. Catalina will support you with dignity, respect, and decades of experience in helping clients live at home.

A nurse examines a smiling woman with a stethoscope. This exemplifies the Catalina Care Model.
Complimentary In Home Consultation
A nurse or Care Coordinator is available to visit your residence to discuss initiating services. Consultations cover a range of topics like client care goals, schedule options, preliminary assessment of care level, and clear explanation of the financial agreement.  If you would like to learn more about Catalina services but aren’t ready for an in-home consultation, Catalina can provide information about our rates, caregivers, and other inquiries by mail, email, phone, or in-office meeting. Call 520-327-6351 to set up an appointment.
Create a Care Plan
Most new clients receive their first complimentary visit from a Catalina Nurse before caregiving service begins. While visiting, the nurse collaborates with clients and families to develop a personalized care plan. The nurse will ensure Catalina has an accurate medication list and contact information for physicians and other care partners. A copy of the care plan is kept in the home and caregivers check the plan for instructions and directives. Caregivers report on fulfilling the care plan by completing a care log at the end of each shift.
Establish a Schedule
Shifts can be scheduled morning, afternoon, evening, and night on both a temporary and ongoing basis. Catalina nurses and Care Coordinators are available to suggest options that will serve a client’s needs. Catalina usually recommends a consistent weekly schedule for new clients. A schedule can range anywhere from four hours once a week, to daily care, weekend and night service, or full-time care.
Match with Caregivers
Catalina takes time to learn about each client’s history and personality to consider individual needs when making a caregiver match. Catalina looks for caregivers who will be good long-term placements and works with clients to refine their caregiver team. Establishing a regular caregiver or caregiver team can take different amounts of time depending on circumstance. Caregivers are always thoroughly briefed by a Care Coordinator or nurse before their first visit.
Enjoy the Benefits of Catalina In Home Care
Catalina provides specialized services that allow our clients to continuing living at home with as much independence and safety as possible. Families can focus on relationships instead of managing care, and feel secure that there is a system in place if a client’s needs increase.

We have guided thousands of clients in creating and implementing individualized care plans to achieve goals of living independently, maintaining quality of life, staying connected to family and engaged in social life, managing chronic conditions, returning home and adjusting after a medical procedure, and avoiding unnecessary hospitalizations. Catalina clients experience compassionate, coordinated care and expert support delivered to the highest standard of excellence.

Catalina Caregivers

Our Caregivers share the Catalina values of honesty, respect, integrity, clear communication, and teamwork. This culture attracts Tucson’s most talented caregivers.

A caregiver delivers a snack to a smiling woman. This exemplifies the Catalina Care Model.
Culture of Respect
Catalina Caregivers are respected and valued professionals in the field of in home care.  Our exceptional employer reputation among the region’s professional schools and in the wider community attracts and retains trusted and dependable caregivers.  Catalina shows respect for the caregiving team through competitive compensation, a rich benefits package, and compassionate management.  
Selectively Screened
Applicants must have clean nationwide criminal history background check, clean driving record, verifiable work history, and personal references.  Catalina only hires caregivers who have received professional training, and applicants must demonstrate professional proficiency by passing Catalina’s rigorous in-office skills exam.  All new caregivers receive a skill assessment and review conducted by a nurse in the Catalina Skill Lab and must attend a thorough orientation to Catalina’s policies and care model.
Professionally Managed
Catalina assumes management responsibility for payroll and related taxes, benefits, liability insurance, worker’s compensation, scheduling, and caregiver oversight. Caregivers are employees of Catalina. Every caregiver receives routine in-person evaluations, and must attend twice annual general staff meetings. All caregivers maintain current CPR and first aid credentials, HIPAA and OSHA training, fingerprint clearance credentials, driver’s licence and car insurance, negative TB test, and have a legal right to work in the United States.
Professionally Trained
All Catalina Caregivers have completed reputable post-secondary education such as a Nursing Assistant, Personal Care Attendant, or Home Health Aid Certification program with a combination of hand-ons skill experience. Additionally, Catalina facilitates and requires continuing education annually. Recent trainings have included advanced dementia care, stress management, excellent customer service delivery, nutrition for seniors, and fall prevention. The Catalina Skill Lab is a teaching setting where nurses perform annual skill and policy reviews with each caregiver, or instruct on specialized caregiving skills for complex care situations.

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